Returns & Refunds

We aim to ensure that every purchase meets expectations. If you are not fully satisfied with an item, our return process is designed to be straightforward and fair.

Return Eligibility

Items may be returned within a reasonable period after delivery provided that:

• The product is unused and in its original condition
• All packaging, accessories, and tags are intact
• Proof of purchase is available

Non-Returnable Items

Certain products such as customised goods, clearance items, or hygiene-sensitive products may not be eligible for return. These exclusions will be indicated at the time of purchase where applicable.

Refunds

Once returned items are received and inspected, eligible refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

Where stock is available, exchanges may be offered for size or variation changes. If an exchange is not possible, a refund or store credit may be provided instead.

Damaged or Incorrect Orders

If an item arrives damaged or incorrect, please report the issue promptly with relevant details or photographs so that we can arrange a replacement or refund as quickly as possible.

Shipping Costs

Return shipping responsibility may depend on the reason for return. Instructions will be provided once a return request has been approved.