Thanks for choosing Akwaaba Mart. We hope you have a pleasant shopping experience. Now we have launched online return & refund system,and If at any time you are unsatisfied with your purchase, you can return the purchase or any part of them for refund,as long as your returned item is in the same condition as it was received(including original package boxes / bags / tags,gifts,sales invoices,etc).
1.If item you received is of problems(such as wrong quantity,wrong item,product damaged, texture or quality problem,etc.),please apply for return & refund within 15 days of receipt. What you need to do is describing specific problem and return reason,selecting corresponding return reason and uploading photos of item with problem and tracking info. You can get full refund of the product price after your application is approved.
2.For the orders which have been Order Received but you still not received your order,you may apply for the Only Refund within 15 days since your order status change to be Received. Meanwhile you will received this notification 'You can apply only Refund direct from your order Page if you didn't receive your order' which will be Sent via Push Text in app.
3.For all approved return application(including every return reason),customer needs to return the products to the office with in 7days,otherwise return(refund) can't be executed.
4.All refund will be sent back to your APP Pay account automatically after return succeed. So you have to activate your App Pay account in Akwaaba Mart App.
5.At present, Akwaaba Mart Akwaaba Mart only supports return & refund application,and do not support replacement service yet.(except items that was specially marked as supporting replacement in detail description page) Please make sure you follow these guidelines or else we may be unable to process your return.
Thanks for choosing Akwaaba Mart,and may you enjoy your shopping. If you have anymore questions, you can consult our online customer service center.
App within 7 days of receipt to apply for return & refund. You can get full refund of the product price after your application is approved.(can not apply if it is more than 7 days)